itution.
3. Probing how to improve the implementation effects for business CRM and the significance to the other business .
There are several researching work valuable and particular :
1. Marking each department that went its own way be controlled by the CRM and promoting the operating efficiency of the business by remarking the forming structure of Kangda, advancing its operating course.
2. There are no obvious difference between business if you buy CRM softwares, then where is the competion superiority? The article is based on the investigating and researching of Kangda and CRM system that fits Kangda is designed .
3. Advising to build the organize atmosphere and value concept of the business in order to implement CRM successfully.
4. Designing each separate system in order to make each seaff of the business know his own duty, understand the needs of customers, promote the value of them and satisfy them, depending on the whole group power.
The whole system is passed by the board of directors and now it is on its way being designed and operated.
The key words:
Customer satisfaction Customer loyalties Investment payback Value chain Data warehouse Value assessments The need predicts Cross-selling Demand analysis
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